We accept payments through paypal. Payment is required right away. Items are packaged carefully and shipped immediately once your payment is received.
All our items are made with LOTS of LOVE and ROCK 'N' ROLL by Nicky and Nikki. We try to use the best quality in materials and spend long amounts of time and attention to detail. As a result each item evolves its own unique "personality".
We love seeing smiles on our customers faces so to make you all even more happy, we are now taking requests for custom jewelry. Such as if nothing in our Collections satisfy your creative flair, you can send us an email or a myspace message with your idea on a custom piece. If you have something unique in mind please email, contact us here, or send us a myspace message. Then we can work something out. Custom orders require a 50% deposit up front. Many of our items are not limited to one style and can easily be converted to specific requests, such as specific themes for necklaces, charms, barrettes, etc. We are open to custom requests, and costs for such are dependent upon time spent, level of complexity, as well as materials. If you see an item in the SOLD section that you are interested in, please let us know and we can try to make another one for you.
We will usually ship immediately, our maximum time frame is within 48 hours (exceptions are on holidays). We will always let you know when your package is on its way. International orders usually take about 2-3 weeks, sometimes longer. If you'd like us to add insurance to your package, please let us know. We cannot be held responsible for packages lost in the mail. If your item arrives damaged please let us know by email and we will send replacements.
If you are unsatisfied with your item for whatever reason (which we haven't had an issue with yet), please email us and we'll be happy to switch out the item for another of equal or lesser value. Its our hope that all our customers are satisfied with their purchase, so we will always work with you towards a positive solution.